Cancellation and Refund Policy
At Aisha Collections, we strive to provide you with a seamless and enjoyable shopping experience, from the moment you browse our curated collection to the day your chosen outfit arrives at your doorstep. We understand that sometimes circumstances change, and you may need to cancel an order or seek a refund. To ensure transparency and clarity, we’ve put together this guide to our Cancellation and Refund Policy.
Products can be returned within 10 days from the date of delivery. Payment Refunds are applicable only in case of damaged products from our side or delivery of incorrect size (size other than that ordered). In all other cases, replacement or eVoucher (1 year validity) is available.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products
Return Intimation: You can either call our Support Number 0000 0000 00 or Email Us at info@aishacollections.com within 2 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
Tags should be retained and returned
Jewelry, Mask, Fragrances & Stationery are non-returnable
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
call us on our support Number 0000 000 00
email us on info@aishacollections.com
Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
Refund Policy
Your refund will be initiated by us within 2-5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 8-12 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Mode of Refund
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
We require product images and tags in the below mentioned cases:
Defective product received – Only product image required.
Wrong product received – Both product & Tag images required.
Wrong size received – Both product & Tag images required.
Unhappy with colour, i.e. Faded/Blurred – Only product image required.
Product different from website/doesn’t look the same – Only product image required.
Incomplete order received – Only Tag image is required.
Cancellation of Orders
We understand that plans can change, and sometimes you may need to cancel an order after it has been placed. If you wish to cancel an order, please do so as soon as possible to allow us time to process your request efficiently. You can initiate a cancellation by reaching out to our Customer Support team at info@aishacollections.com. Kindly provide your order details, and we will guide you through the cancellation process.
Please note that certain orders may not be eligible for cancellation, especially if they have already been shipped or are in the process of being prepared. Our team will do their best to assist you, but in some cases, we may need to proceed with the order as scheduled.
Refund Policy
We take pride in the quality of our products and services, and we want you to be completely satisfied with your purchase from Aisha Collections. If for any reason you’re not satisfied, our Refund Policy outlines the steps to take for a smooth refund process.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our Customer Support team within 2 days of receiving your order. We will guide you through the return process and arrange for a replacement or a refund, based on your preference.
Incorrect Items
If you receive an item different from what you ordered, please notify us within 2 days of receiving your order. We will work with you to resolve the issue promptly, either by sending the correct item.
Change of Mind
If you change your mind about an item and would like to return it, please contact our Customer Support team within 2 days of receiving your order. We offer a 10-day return window for change of mind returns. Keep in mind that the item must be unused, in its original condition, and with all tags and packaging intact. Return shipping costs will be your responsibility.
Refund Process
Once we receive and inspect the returned item, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 8-12 days for the refund to be processed and reflected in your account.
Non-Refundable Items
Certain items, such as personalized or custom-made products, may not be eligible for refunds. Any such exceptions will be clearly indicated at the time of purchase.
Conclusion
At Aisha Collections, we value your satisfaction and aim to provide a fair and efficient process for cancellations and refunds. While we strive to avoid any inconvenience, we understand that situations may arise that require these processes. By adhering to our Cancellation and Refund Policy, we hope to make your shopping experience with us as enjoyable and stress-free as possible.
If you have any questions or need assistance with an order, please don’t hesitate to reach out to our Customer Support team at info@aishacollections.com. Your satisfaction is our priority, and we’re here to help you every step of the way.